If you have an event that was canceled or unused, you can get your event credit back or request a refund.
How to Get a Credit Back for an Unused Event
If the Event Has Not Happened Yet
Log in to your EventLive account.
Find the event you want to cancel in your dashboard.
Click the trash can icon (šļø) next to the event to delete it.
When you delete an unused event, your credit is automatically returned to your account.
You can use this credit for a future event.
If you prefer to receive a refund for unused event, please contact us at [email protected] with your event link.
Troubleshooting and Common Questions
I Used a Credit by Mistake on a Test or Canceled Event
Let us know which event it was.
We can add the credit back to your account.
For testing, use the āTest Liveā buttonātest events are free and donāt use credits.
I Canāt Find the Delete (Trash Can) Icon
Make sure you are logged in to your account.
If you still donāt see it, contact support and weāll help you.