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How to View Detailed Viewer Statistics for an Event

Mark Sergienko avatar
Written by Mark Sergienko
Updated yesterday

View Event Statistics in the EventLive App

  1. Open the EventLive app on your device or Broadcaster console.

  2. Tap on the event you want to view statistics for.

  3. Look for the Download/Stats button and tap it (the button might only appear after 24 hours from the time you started your event).

  4. You will see statistics such as:

    1. Number of viewers who watched live

    2. Number of viewers who watched the replay

What Statistics Are Available

  • Total number of viewers (devices) who watched live

  • Total number of viewers (devices) who watched the replay

Detailed statistics are availalbe for some business accounts / events. Please contact us at [email protected] if you require detailed statistics.

Note: For privacy reasons, EventLive does not show a list of individual viewers unless they have entered their email (for example, by signing the guestbook or opting in for reminders). You can see these guests in the Guest List tab. You can also enable "require all guests to enter e-mail and name to access the event" option in the Privacy Settings.

Troubleshooting Tips

If You Don’t See the Download/Stats Button

  • The Download/Stats button usually appears about 24 hours after your event ends. If you just finished your event, please check back later.

  • Try refreshing the page if the stats do not appear.

If You Can’t Find Stats for Older Events

  • Stats are available for events after a certain date. If you do not see stats for very old events, they may not be available.

  • Refresh the event page or try a different browser if stats are missing.

Important Notes

  • Viewer statistics are based on the number of devices, not individual people.

  • For privacy, EventLive does not track or display the names of viewers unless they have provided their information.

Additional Tips

  • To see who signed the guestbook or opted in for reminders, check the Guest List tab for your event.

  • If you have any issues or need stats for a specific event, contact EventLive support for help.

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