You will only see guests who opted in for reminders or signed the guestbook.
If a guest watched the event but did not do either, their name and email will not appear on the list, since we cannot collect personal information without the viewer's permission.

Total viewer count may be higher than the number of names you see.
The viewer count includes everyone who watched, but only those who provided their information will be listed.

If you want to collect names and emails from all viewers, you need to set this up before your event in the Privacy Settings. The Privacy Setting should be set to "Require guests to enter their name and email to attend" to make sure everyone who enters the event page, adds their name and e-mail.

“I see more viewers than names on my list.”
This is normal. Only guests who opted in for reminders or signed the guestbook are shown by name. The rest did not provide their information.

“Where do I find event statistics?”
Viewer statistics (how many watched live or after) can be found in the Download & Stats tab of the event after you finish your live stream.

If you want to send thank you cards or follow up with guests, use the list from the Guest List tab.

For future events, consider making name and email entry mandatory in your event’s Privacy Settings if you want a complete list of all viewers.