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How do Event Credits Work?

Mark Sergienko avatar
Written by Mark Sergienko
Updated over a week ago

You can buy credits in packs and use them to unlock events, which can save you money if you plan to stream more than one event.


How to Use Event Credits

1. Paying for a Single Event

  • If you only want to stream one event, you do not need to buy a credit pack.

  • Create your event in the app or website.

  • When you are ready, click the Publish button in your event settings.

  • The system will ask you to pay for that event only.

2. Buying Event Credit Packs

  • If you plan to stream multiple events, you can buy a pack of event credits.

  • Credit packs are usually sold in bundles (5, 10, 25 and 50 events).

  • Buying a pack is cheaper per event than paying for each event separately.

  • Credits do not expire so you can use them only when needed.

3. Using Credits for Multi-Day Events

  • If you have a multi-day event, each 24-hour period will use one credit.

  • For example, a 2-day event will use 2 credits from your pack.


Troubleshooting Common Issues

My Credit Balance Shows 0 After Purchase

  • If you bought a credit and your balance shows 0, check if you already created and unlocked an event.

  • The system automatically uses a credit to unlock your event when you create it.

  • If your event is unlocked and ready, your credit was used for that event.


Additional Tips

  • If you are unsure whether to buy a credit pack or pay per event, think about how many events you plan to stream.

  • If you have questions about your credit balance or event status, reach out to support at [email protected]. We are happy to help!

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