If your EventLive stream is stuttering, pausing, or lagging, follow these steps to troubleshoot and resolve the issue.
Step 1: Check Your Internet Connection
Make sure you have a strong and stable internet connection.
If you are on Wi-Fi, try to be as close as possible to the router.
If possible, use a wired connection for more stability.
If you are using LTE or 5G, check your signal strength.
Important: Even if your test stream worked fine, the connection can change during the actual event. Always double-check before going live.
Step 2: Test on Different Devices and Browsers
Ask viewers to try watching the stream on a different device (phone, tablet, or computer).
Try using a different browser (for example, Chrome instead of Safari).
Refresh the viewing page if the video freezes or does not start after stopping and restarting the stream.
Step 3: Monitor Viewer Experience
If multiple viewers are experiencing the same issue, it may be related to the stream delivery, not your equipment.
If the replay works fine but the live stream is lagging, the issue is likely with live delivery to viewers.
Step 4: Restart the Stream
If the video is stuck or not playing, stop the stream and start it again.
Remind viewers to refresh their browser page after you restart the stream.
Step 5: Check Your Streaming Equipment
Make sure your camera and streaming device are working properly.
If you are using external encoders (like VidiU Go or Switcher Studio), confirm they are set up correctly.
If you had dropped frames at the beginning of your stream, this can cause freezing or stuttering. Try to avoid interruptions at the start.
Step 6: Review Audio and Video Sources
If you are using external audio (like a mixer), try switching to direct camera audio to see if the issue improves.
Make sure your video and audio sources are synced and set to standard settings (for example, 1080p at 30 FPS).
Step 7: Contact Support
If you have tried all the above and the issue continues, contact EventLive support.
Provide details such as:
The event link
The devices and browsers used
A description of the problem
Any troubleshooting steps you have already tried
Additional Tips
A delay of 10-20 seconds is normal for EventLive streams. This is due to the way the video is processed for many viewers.
If you stop and restart your stream, viewers may need to refresh the page to continue watching.
For the best experience, test your setup before the main event and check both the live and replay versions.
Note: EventLive is designed to be easy to use, but internet quality and device compatibility can affect your stream. Always test ahead of time and have a backup plan if possible.