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Why Can't I See the Live Stream?

Mark Sergienko avatar
Written by Mark Sergienko
Updated over a week ago

If you can't see the live stream on EventLive, follow these steps to solve the issue.


Step 1: Check Your Event Link

  1. Make sure you are using the correct event link.

  2. Double-check for any typos or missing characters in the link.

  3. If you received the link by email, click directly on the link or the “View Event Page” button.

  4. Contact the host of the event to make sure you have the correct link.


Step 2: Open the Link at the Right Time

  • The live stream will only be visible when the event is live.

  • If you open the link before the event starts, you may not see the video.

  • If the event has started but you still don’t see the stream, try refreshing the page.

  • "Waiting for the host" message means the host hasn't started the live stream yet. Many events start late. Please be patient and the live stream will start when the host goes live.


Step 3: No Need to Sign Up or Download Anything

  • You do not need to create an account or download any app to watch.

  • Just open the event link in your browser.


Step 4: Troubleshooting Tips

  • If you see a message saying the event is LIVE but you can't see the video, there might be a problem with internet connection on location.

  • If you still can’t see the stream, check your internet connection.

  • Try opening the link in a different browser or device.

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