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Is Support Available During My Live Stream?

Mark Sergienko avatar
Written by Mark Sergienko
Updated over a week ago

EventLive offers support for both event hosts and viewers. Here’s what you need to know about getting help during your live stream.


Support Availability

  • EventLive support is available for both stream providers (hosts) and viewers (guests).

  • Our support team operates in the US Eastern Time Zone.

  • Support availability during your event depends on the time your event takes place.

  • Most of the platform and app features are self-serve and should not require any additional support. Please make sure to use our free test events to try the app before your event.

How to Get Support During Your Live Stream

  1. Use the chat feature on the EventLive website or app to reach out to our support team.

  2. If you have questions before, during, or after your event, you can contact us through the same chat.


Important Notes

  • If your event is outside of US Eastern Time Zone business hours, our support team may not be immediately available.

  • The EventLive platform is designed to be user-friendly for both hosts and viewers.

  • Most guests and hosts find it easy to use without technical help.

Troubleshooting Tips

  • If you or your viewers experience issues during the live stream (for example, the stream is not playing or says it started but nothing is showing), try refreshing the page or checking your internet connection.

  • If you need help and support is not immediately available, check our Help Center for answers to common questions.


Additional Tips

  • The replay of your livestream will be available at the same link right after the event and will stay online for one year.

  • The guests do not need to sign up or download anything to watch the stream—just open the link.


If you have any other questions, feel free to reach out! We are here to help.

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