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Frequently Asked Questions
Where do I find recording on my device?
We save a copy on your device just in case the network interrupts or there's any other problem as a backup. The copy on the device is higher quality than the one you download. Finding recording on an iPhone or iPad The event recording is saved to "Photos" gallery on iPhone or iPad. In some cases, if the app can not copy the recording to "Photos" it can be found in **"Files" => "On My iPhone" => EventLive ** Finding recording on an Android smartphone or tablet In most cases record
Recommended settings for RTMP streaming
Recommended settings for RTMP streaming (720p) Resolution: 720p Bitrate: 2000 - 3000 Kbps Frame rate: 30fps Keyframe Interval: 2 seconds Audio Frequency: 48 kHz Recommended settings for RTMP streaming (1080p) Resolution: 1080p Bitrate: 4000 - 6000 Kbps Frame rate: 30fps (Other frame rates are supported but will be converted to 30fps) Keyframe Interval: 2 seconds
How much data does the app use for streaming?
EventLive app Data usage. The EventLive app uses 1GB of data per hour of streaming (for default 720p streaming). For streaming in 1080p using EventLive app, the data usage is 2.2GB per hour of streaming.
Is it better to live stream on WiFi or 4G (LTE)?
WiFi can be better than 4G inside, but 4G may be better outside. Do a quick test to find out what works best. The app has a helpful "Poor Signal" indicator, if it comes up, you might want to try to move closer to the signal, or switch from 4G to WiFi or vice-versa.
Is the video being saved on the phone? How much space do I need to free up?
The app will always save the video to the device, as long as there's enough Storage Space. It asks for permission to Photos to be able to save it in Photos Gallery. In certain cases, and if there's not enough space, the app may not be able to copy the video from Files to Photos. You can then find the video in Files app. We advise to keep and backup the saved video as it may be better quality. The saved video is taking up 6GB of phone Storage space per hour. If the device runs out of space,
How to delete an event?
To delete an event in the EventLive platform, please follow the steps: Login to our Broadcaster console Find your event Click "Delete" icon in the top right hand corner. Delete Event button Confirm that you would like to delete the event. !(https://storage.crisp.chat/users/helpdesk/website/13753696f3a1d500/screen-shot-2021-05-17