If your livestream video is freezing, buffering, or jumping forward, follow these steps to fix the issue and prevent it from happening again.
1. Check Your Internet Connection
A weak or unstable internet connection is the most common cause of video freezing during a livestream.
Make sure you have a strong Wi-Fi or LTE/5G signal.
Stay close to your Wi-Fi router if you are using Wi-Fi.
Avoid streaming if your internet is slow or if many people are using the same network at the same time.
If possible, ask others not to stream videos or use a lot of bandwidth during your event.
2. Use the EventLive App for Streaming
The EventLive app automatically adjusts the video quality to match your internet speed. This helps prevent freezing and buffering.
If you are using a GoPro or another camera with a separate app, keep the phone with the app close to the camera to avoid connection drops.
For best results, use the EventLive app directly to stream your event.
3. Avoid Watching and Streaming on the Same Network
If you are streaming and someone else is watching the livestream in the same house, it can use up your internet bandwidth and cause freezing.
Try to limit the number of people watching the livestream from the same internet connection you are using to stream.
4. What to Do If the Video Freezes During Playback
Sometimes, if there was a drop in the internet connection during the event, the video may freeze at a certain point but continue after a few seconds. Let the video play and see if it resumes.
If the video keeps freezing or buffering during playback, it may be due to poor internet at the time of streaming.
5. Use the Local Recording Feature
When you stream with the EventLive app, a recording is saved directly to your phone.
If the livestream video is freezing or has interruptions, you can upload the local recording to your event link for a smoother playback experience.
How to Find and Upload Your Local Recording
Find the recorded video on your phone. Where do I find the recording on my device?
Re-upload the video to your event link. How to re-upload event video
6. Additional Tips
Test your internet connection before the event by doing a short test stream.
If you notice freezing during your test, try moving closer to your router or switching to a different network.
If you are using Wi-Fi and have issues, try switching to LTE/5G if available.
Important Notes
Freezing and buffering are almost always caused by internet connection issues, either at the streaming location or due to network congestion.
The EventLive app is designed to handle changes in internet speed, but a very weak connection can still cause problems.
If you experience a freeze during playback, let the video play for a few seconds to see if it continues.
If you need more help, contact EventLive support. We are here to help you have a smooth streaming experience!